Entries by Laura

NHS: End of life communications

We have recently worked with an NHS organisation to improve the experience for those patients who are approaching the end of lives. Communicating with patients, their families and carers, in an accessible and sensitive way is crucial. Yet poor communication is cited in more than 50% of the complaints received by the Health Ombudsman. NICE have recently created new […]

What is unconscious bias training?

The learning and development world is abuzz with the need for unconscious bias training. But what is it and why is it to so important? We all have biases. We make instant decisions about people based on our own experiences. This means we are communicating and judging situations based on in-grained stereotypes. This is in contrast to what […]

New for 2015: unconscious bias & resilience programmes

We have been busy creating and delivering new programmes for our clients and included some new details on the website. Our unconscious bias training is very much on the HR agenda. It has been created in response to an increasing need to tackle unconscious bias within the workplace and support diversity and inclusion. Take a closer […]